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FAQ

What currency are the prices in?

All prices are in USD.

I just placed an order. How long will it ship?

Please allow 3-7 days for processing and production time before your order is shipped out. Average shipping time is 10-25 business days. Tracking number will be updated after your order has been SHIPPED.

I do not love my order, can I return it?
Unfortunately, unless your order is damaged, we can only ship you out a new one. All orders are FINAL SALE.

Can I cancel my order?

You can cancel your order up to 24 hours. Please email us with the subject CANCEL and let us know your order.

*NOTE* ALL BLACK FRIDAY Sales and Holiday Sales are FINAL.

NO refunds will be given if the customer ordered "UNFRAMED" but thought the product was "FRAMED". All returned items must be in the original packaging.

I have entered in the wrong address, can I change it?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at contact@shoplefou.com. If the address is wrong, we can correct this within 24 hours.

No refund will be given after the 24 hours of incorrect submission.

How long will shipping take after I place my order?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time after the item has been sent out for one of our custom prints is 10-25 business days.

All orders coming from our US warehouse will arrive in 4-10 business days.

What is the difference between a Frame and No Frame product?

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@shoplefou.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Note: Email response may take up to 1-2 days. We appreciate your patience regarding this. Thank you!  
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.

 

 

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